GCash suffers glitch, money safe

MANILA, Philippines — E-wallet leader GCash has assured its millions of users that their money remains safe in the app, as reports flooded social media of unauthorized cash transfers leading to balance depletion.

In a statement, GCash said it is resolving the reported loss of money among its customers, as flagged online by multiple accounts.

The leading e-wallet in the Philippines with 94 million users said the platform suffered a glitch in its ongoing “system reconciliation,” resulting in unauthorized cash transfers.

Although GCash claimed that the issue affected only a few, the e-wallet made no disclosure as to how many users were affected by the incident.

It said it has reached out to the affected individuals and is in the process of correcting their balances.

“A few GCash users were affected due to errors in an ongoing system reconciliation process. The incident was isolated to a few users, and we assure our customers their accounts are safe,” GCash said.

“We have identified and reached out to affected accounts, wallet adjustments are ongoing,” it added.

On X, GCash landed as one of the trending topics yesterday, with social media users sharing screenshots of what appeared to be unauthorized cash transfers on the app.

Several accounts on X talked of losing as much as P4,000 in a matter of minutes, with each money transfer amounting to exactly P2,000.