Woman claims Zomato delivery man 'abused' office staff, gets slammed instead

A Maharashtra woman was slammed after she claimed that a Zomato delivery agent verbally abused her office staff due to a delay of 10 minutes in collecting the order.

In Short

• A woman claimed a Zomato agent 'abused' her staff over a 10-minute delay
• The woman was slammed by social media users instead
• They noted how a 10-minute delay could impact the delivery agent's whole day

A Maharashtra woman found herself at the receiving end of the internet after she claimed that a Zomato delivery agent verbally abused her office staff due to a delay of 10 minutes in collecting the order.

While social media users did not justify the delivery agent's unruly behaviour, they highlighted the fact that such a delay could substantially impact the delivery agent's daily targets.

In a post on X, Radhika Bajaj tagged Zomato and its CEO, Deepinder Goyal, while calling out the delivery platform for the agent’s behaviour.

“Due to being 10 minutes late in receiving the order, this Zomato delivery boy started abusing my office’s personnel who went to collect the order. Zomato, why don’t you focus on improving the behaviour of delivery boys,” she said.

Bajaj further said that she had been tracking the order and had made arrangements for someone to collect it. However, the delivery agent arrived earlier than expected, and the 10-minute delay in handing off the order led to the altercation.

Take a look at the post here:

Zomato swiftly reacted to the post and apologised for the incident.

“Hi Radhika, we sincerely apologise for the disrespectful behaviour of the delivery partner. This is not acceptable, and we’re committed to addressing it seriously. Please be assured, we’re looking into this matter and will reach out to you soon with an update,” the company said.

While the food delivery platform acknowledged the issue, the conversation on social media quickly evolved, with users divided over who was in the wrong.

Several users came to the defense of the delivery agent as they noted that time-sensitive deliveries are a critical part of the job.

“10 min kam hota hai? Usko next order nahi deliver karna hai? Doosron ke time ki kadar kijiye madam. [10 minutes is not a short period, he would have other orders to deliver. Please show some respect for other people's time, ma’am],” a user said.

Another user added, “Hi Zomato, please don’t take action against the delivery agent. Just instruct them to deal in a nicer way.”

Several users emphasised the importance of tipping well if delays occur, with others suggesting Zomato implement a penalty system for customers who delay pickups.

“Give five minutes for the customer to collect the order. If they haven’t come in to collect the order in five minutes, start charging them the amount, so the delivery partner will not suffer. Whatever the delivery partner did is wrong but the reason for that is known,” one of the users said.

Another user said, “Being respectful of time is also a major form of respect. Be it a delivery person or be it CEO of a company.”

See the comments here:

While Zomato investigates the incident, the situation has underscored the delicate balance between customer service and the working conditions of delivery partners in a high-pressure environment.