Uber and Uber Eats customers slapped with £100 warning and 'nobody will listen'

Trying to get through to Uber and Uber Eats when trying to resolve a possible fraud proved hopeless for a customer who said the taxi-hailing firm "ate" their money but wouldn't listen to their complaint.

An Uber customer has hit out over being unable to get through when trying to resolve a possible fraud. Trying to get through to Uber and Uber Eats when trying to resolve a possible fraud proved hopeless for a customer who said the taxi-hailing firm "ate" their money but wouldn't listen to their complaint.

A driver said: "Uber and Uber Eats debited seven unauthorised payments, totalling more than £100, from my debit card. I have a business account with it but had made no bookings or received notifications. My bank told me to get email confirmation from it so the payment could be swiftly reversed.

"I phoned Uber’s business accounts line and got an automated message to say that, as I had no live bookings, my call was not a priority and that I needed to contact it via its app. I did this, and was told that my account was not recognised, so I tweeted it to report that its app was useless and got a reply asking me to complain via the app! This happened seven times.

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"I found a business customer support email address and sent an email but, again, received identical generic replies directing me to the app. Eventually, I found the contact details for the British chief executive and, some time later, got a call back from one of his team.

"I was promised a refund; instead, more payments were taken." After being approached by the Guardian newspaper, Uber said in a statement to the broadsheet: “We are sorry that the user has been a victim of fraud and subsequently had a poor support experience with us.

"We have refunded all the fraudulent charges that were flagged.” It explained scammers gained access to your debit card details, rather than your Uber account, since the card that was charged was not the one you have registered with the firm, the Guardian newspaper added.