NatWest and RBS 'down as customers unable to access money'

Customers have said they have been unable to access their online accounts

NatWest and The Royal Bank of Scotland customers across the country are unable to access their money today. Millions of people have been left without access to their online banking accounts due to the issue.

Customers have taken to X, formally known as Twitter, to complain about being locked out of their accounts. One NatWest user said: "I just can’t log in. I have tried closing and re-opening the app".

Another said: "How long will it be until it’s resolved? I need to access some money." Natwest told customers on social media that its team was 'working hard to get things resolved as soon as possible but has not been provided a time frame'.

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The Royal Bank of Scotland said it was experiencing 'connection issues'. An online post reads: "We have been receiving reports that the online banking and mobile app are experiencing connection issues.

"We are currently looking into getting this resolved. Thanks so much for your patience. We're sorry for any inconvenience. Please try again later." Reports on Downdector have shown a more than 3,000 savers have been unable to access their money.

The Royal Bank of Scotland and NatWest are subsidiaries of NatWest Group.