Sainsbury's shopper has 14,000 Nectar points stolen 'without her knowledge'

Last month, Caroline Enderby discovered 14,000 Nectar points had been used at a Sainsbury's petrol station in July without her knowledge.

A Sainsbury's shopper had 14,000 of Nectar points stolen - and was told to visit the petrol station where the fraud happened or face not getting them refunded. Last month, Caroline Enderby discovered 14,000 Nectar points had been used at a Sainsbury's petrol station in July without her knowledge.

As she records all of her fuel purchases, she was able to confirm to Nectar that she was not at the location at the time. When she contacated Nectar to alert them to the fraud, she was advised that the points would be refunded, This is Money reported.

However, before she got them Sainsbury's told her that she needed to visit the petrol station where the points were spent. Caroline told This is Money that the store manager was "bemused" as to why she had been asked to do this as they couldn't "instigate a return of that number of points".

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She added: "On reporting back to Nectar, I was informed that my points would be refunded and a new card issued." Even after doing this, the saga continued for Caroline as when her new card arrived she discovered she had not being reissued the points.

Again she approached Sainsbury's and was told that as she only occasionally used the fuel station, she would not get the points back. Instead, she was advised to notify the police of the theft. Instead, a spokesman said: "We have contacted Ms Enderby to apologise for her experience and arranged for her Nectar points to be refunded to her new account.

"We have also added 2,000 extra points to her account for the inconvenience." Some clarity came when a Nectar representative contacted Caroline directly and said: "I have reviewed your contacts and can see you that you were advised to visit the petrol station your points were redeemed at.

"I'm sorry to hear that this has happened and can assure you this is not the correct process. This has now been fed back to the colleague you received this advice from to ensure this does not happen in future."