Delhi CEO shares pic of virtual receptionist at Bengaluru Hotel. See post

A Delhi-based CEO was surprised to find a virtual receptionist handling guest services remotely. She shared her experience in a post on LinkedIn.

In Short

• Delhi CEO shared a photograph of virtual receptionist at Bengaluru hotel
• Ananya Narang shared her experience in a post on LinkedIn
• She said that the hotel staff was managed remotely via video conference

A Delhi-based CEO checked into a Bengaluru hotel and was met with a surprise – there was no front desk staff in sight.

Ananya Narang, instead, found a virtual revolutionist handling all guest services from afar, giving what she described as her own "peak Bengaluru moment".

In a LinkedIn post, Narang shared a picture of the virtual receptionist, appearing on a laptop screen stationed at the hotel’s front desk.

“Once I checked in, I realised the hotel had no staff except 2 security guards and a couple of technicians,” she said.

The trained hospital staff, working remotely from the head office, managed multiple properties simultaneously via video conference.

“Everything was coordinated via trained hospitality staff sitting at their head office simultaneously managing multiple properties,” Narang said in her post, adding, “You’ll see this nowhere in India yet, except the Silicon Valley.”

Take a look at the post here:

As Narang’s post surfaced online, several users appreciated the concept.

“Wow, that's amazing! I guess the hotel staff is now just a click away. Who needs a physical receptionist when you can have a virtual one? Welcome to the future of hospitality,” a user said.

Another user added, “Wow, that's truly innovative! Virtual receptionists taking over the hospitality industry - a game-changer for sure. Kudos to the team behind this.”

However, for several users, the idea of virtual receptionists was not only intriguing but also challenged traditional notions about the hospitality industry.

“This is zero hospitality,” a user said, while another added, “People need to understand that the most crucial component of hospitality is the human connection. This is an example of shoehorning technology in a way that's not a good fit.”

See the comments here:

Often considered a hands-on sector, the emergence of remote staff coordinating guest services from afar indeed suggests a shift towards tech-driven solutions.