DWP warns 30-second mistake will cost state pensioners £3,900

The Department for Work and Pensions has issued a note of caution to those applying for Pension Credit online. The DWP spoke out and warned that if no information is entered for over 30 minutes, the application will time out due to security measures.

This then forces applicants to begin again from the start. The DWP explained: "Before you apply for Pension Credit, check if you’re eligible. You can start your application up to 4 months before you reach State Pension age.

"You can apply any time after you reach State Pension age but your application can only be backdated by 3 months. This means you can get up to 3 months of Pension Credit in your first payment if you were eligible during that time.

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"Check that you meet the eligibility criteria for Winter Fuel Payments before applying for Pension Credit. You must apply for Pension Credit by 21 December 2024 to qualify for the 2024 to 2025 Winter Fuel Payment." You’ll need the following information about you and your partner if you have one:

• National Insurance number
• information about any income, savings and investments you have
• information about your income, savings and investments on the date you want to backdate your application to (usually 3 months ago or the date you reached State Pension age)

You’ll also need your bank account details. Depending on how you apply, you may also be asked for your bank or building society name, sort code and account number. You can use the online service if you have already applied for your State Pension.

A friend or family member can call for you if you cannot use the phone. The Pension Credit claim line can be found via telephone on 0800 99 1234 and via textphone on 0800 169 0133. To apply by post, print out and fill in the Pension Credit claim form or call the claim line to request a form.