Family's Range Rover 'written off' after being booked in to airport meet and greet

Ioan said his car "didn't have a scratch on it" when he left it with the airport Meet and Greet service.

A holidaymaker had his car "written off" after it was left in the hands of the Meet and Greet service at Manchester Airport.

Ioan Williams jetted off with his kids Ela and Sion from the airport on August 9 for a trip to Alicante.

The North Wales man left his white Range Rover with the airport's Meet and Greet service. Ioan said it "didn't have a scratch on it".

However, when they arrived back a week later, he was told there had been an incident. Initially he suspected it would be some minor issue, but instead he found the driver's side wheel at an abnormal angle, reports North Wales Live.

Insurers quoted the repair at £15,800 - making it a write off. Although the airport and his insurers are cooperating over the issue he is annoyed that he's received no apology or offer of compensation.

Ioan, from near Caernarfon, said: "I left the car with them on the 9th of August. This is the official meet and greet and Terminal 2 and camera goes around your car before you get into the car park to assess if any previous damage.

"My car didn’t even have as much as a scratch on it. I dropped my keys off inside the terminal where they gave me a receipt for. We then went away on our holiday."

They arrived back at 1am on August 16. Ioan, 44, said: "I went to get some coffee while my friends, who also parked there, went before me. When I arrived at the pick up for meet and greet I saw my friends putting their luggage into their car. I went to scan my barcode to access my keys. But it said "seek attention."

The father was initially told there was a delay getting the car down due to people arriving back early. A van later arrived with three men in and they asked to speak to Ioan outside.

Ioan said: "I instantly knew something was up and thought that my car had been stolen but he said one of 'our drivers have kerbed your wheel'. I thought 'oh god' and said 'I hope you're going to paint it'.

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"To which he replied 'I think you need to have a look at it'. When we walked up to the car I noticed that the angle of the wheel wasn’t right and obviously been involved in a high impact and I stated this to him. He agreed and said that the driver has been dealt with but there weren’t any cameras in that area.

"The car was obviously not drivable as something had snapped. They paid for a taxi home for us and I had to leave the car there. I wasn’t home until 5am."

He said the insurance company had been in touch and "have been cooperating with me".

He added: "The cost of the repair came up to £15,800 to fix, making the car a write off. I loved that car, I bought it for myself for my 40th. Although I’ve been paid out for the car it’s not the point I didn’t want to get rid of it.

"Manchester Airport refunded the £149.99 I paid to park there. But I haven’t had an apology email/letter from them or an offer of compensation whatsoever. I’m there quite often but I’ll never use their meet and greet service again."

Manchester Airport are in touch with the customer and their insurers are working with the customer's insurance company. They could not comment further on the specific case.

They did say in these situations it was normal for an apology to be issued once the situation has been fully resolved.

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